Online Mutual Aid, “RAQ”: A Study of Anonymous and Traceable Interactions
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| Title | Online Mutual Aid, “RAQ”: A Study of Anonymous and Traceable Interactions |
| Authors | |
| Abstract | Our study proposes mutual aid platforms for the resolution of uncommon or non-conforming cases in both administrative and commercial procedures. On reviewing inter-customer interaction, we came to rate RAQ over FAQ. We also reviewed former works on categorizing anonymity and related areas to support our research objectives. Conducting a study of knowledge search service, we were able to identify the differences between anonymous and traceable interaction in three non-conforming administrative cases. From a quantitative standpoint, we noted a tendency for anonymous communications to involve more participants. The accuracy of answers appeared not significantly variable, which was unexpected. From a qualitative view, more personal data were disclosed in anonymous interaction than in traceable interaction. |
| Publisher | ACADEMY PUBLISHER |
| Date | 2006-12-01 |
| Source | Journal of Computers Vol 1, No 8 (2006) |
| Rights | Copyright © ACADEMY PUBLISHER - All Rights Reserved.To request permission, please check out URL: http://www.academypublisher.com/copyrightpermission.html. |